About Us - Kugulla Stores

Welcome to Kugulla—your trusted on-demand buy and deliver service right here in Lusaka, Zambia. The name Kugulla is rooted in the local Nyanja language, meaning “to buy.” It perfectly captures our core mission: to handle all the buying, shopping, and fetching for you, so you can reclaim your time and focus on what matters most.

We understand the rhythm of life in Lusaka, the time spent in traffic, the long queues, and the effort it takes just to get the essentials. Kugulla was created to solve this challenge, offering a modern, efficient, and locally-focused alternative to traditional errands.

Our mission is simple

To provide reliable, personal shopping and delivery services that connect you with the products you need from your favorite local stores.

We don’t just deliver; we shop on your behalf. We are your personal shoppers, committed to ensuring every item is purchased with care, accuracy, and efficiency. From fashion at Pep to electronics at Mobile City, we bridge the gap between your screen and the physical store.

Committed to the Lusaka Community

Kugulla is proudly Lusaka-based. By using our service, you are not only saving your own time but also supporting local employment and promoting convenience within our community. We are passionate about making life in our city smarter, easier, and more connected

How We Build Trust

In an on-demand world, trust is everything. At Kugulla, we have built our service on three pillars of reliability:

Customer-First Approach: We know that things like substitutions and quality checks matter. Our shoppers communicate directly with you to handle out-of-stock items, ensuring you get exactly what you need, every time.

Vetted Local Shoppers: Our team of shoppers are thoroughly screened, professionally trained, and deeply familiar with Lusaka. They are committed to finding the best quality items and handling your order with the utmost care.

Transparency: You see the status of your order every step of the way. From the moment our shopper is assigned until the moment they arrive at your door, our real-time tracking gives you peace of mind.